PowerSchool Support
PowerSchool is your central parent portal for monitoring your child's academic journey. Log in to check real-time grades, attendance, test scores, and graduation progress all in one place.
New to PowerSchool?
Create an Account
If you are new to the district or have never logged in, you need to create a Parent Portal account first.
- Step 1: Locate your student's unique Access ID and Access Password. These are emailed to you from powerschool@ccsdut.org after you completed steps 1 and 2 of the registration process or you can contact the school directly for your Access ID and Password.
- Step 2: Go to PowerSchool Login Page (opens in a new window)
- Step 3: Fill in your personal information (name, email, and a password of your choice).
- Step 4: In the "Link Students to Account" section, enter your student's name, their Access ID, their Access Password, and your relationship to them.
View More Detailed Instructions Here (opens in a new window)
Forgot Password or Username
If you are locked out, you can reset your credentials automatically.
- Step 1: Go to the PowerSchool Login screen.
- Step 2: Click the Forgot Username or Password? link located just below the login boxes.
- Step 3: Enter the email address associated with your account.
- Step 4: Check your email inbox (and spam/junk folder) for a reset link.
Note: The reset link expires quickly. If it doesn't work, submit a new request.
Setting Up Mobile App
The PowerSchool mobile app is great for quick checks on grades and attendance.
- Step 1: Download the "PowerSchool Mobile" app from the Apple App Store or Google Play.
- Step 2: When prompted, enter the Cache County School District Code: GPGB.
- Step 3: Log in using your established Parent Portal username and password.
Tip: You must create your account on a web browser first before the mobile app will work.
Update Contact Info
It is critical to keep your phone numbers and emergency contacts up to date so you receive district alerts.
- Step 1: Log in to PowerSchool on a web browser.
- Step 2: Select the student you wish to update by clicking their name at the top.
- Step 3: Click on [Insert exact name of your demographic update form, e.g., Year-Round Update or Demographic Update] in the left-hand menu.
- Step 4: Update your phone numbers, emails, and emergency contacts, then click Submit.
Additional Tools
Viewing Student Reports & Test Scores
Important Update
We are currently switching to a new system for saving and viewing student documents (such as report cards and state test scores).
Because we are moving over 1.5 million documents throughout the summer, both systems are active right now. You may need to look in both places depending on what you are trying to view:
- For older report cards and previous test scores: Please use our legacy system (FileBound).
- For recent and newly uploaded spring test scores: Please use our new system (DocumentLOK).
Please use the appropriate guide below to view your child's documents:
ParentSquare Information
Cache County School District uses ParentSquare as our primary platform for school communication. Families receive messages and updates through email, app, voice, or text, helping everyone stay informed and involved.
An account is automatically created for each parent or guardian using the contact information in our student information system (PowerSchool). We encourage you to activate your ParentSquare account to download the free mobile app, set your language preferences, and choose how and when you’d like to receive messages.
Once you have your ParentSquare account set up, you can access the following features:
What you can do with ParentSquare account
- Send direct messages to teachers and staff
- View posts, photos, calendars, newsletters, and important announcements
- Communicate in your preferred language with automatic translation
- Comment on school posts and stay engaged with your school community
- Participate in group conversations with other families
- Choose to get posts as they’re shared or bundled in a daily digest
ParentSquare is replacing SchoolMessenger/SafeArrival and is our main two-way communication tool. Previous notification preference settings will not transfer over, and will need to be updated through your ParentSquare account.
Opting out
We use ParentSquare only for school-related communication. If you wish to stop receiving notifications, you can opt out at any time in your account preferences.
Need Help?
Add a Student to an Existing Account
If you already have a parent account but need to add another child (like an incoming kindergartener), you do not need a new account.
- Step 1: Log in to your existing PowerSchool account on a web browser (not the app).
- Step 2: Click on Account Preferences on the left-side menu.
- Step 3: Click on the Students tab at the top.
- Step 4: Click the Add button.
- Step 5: Enter the new student's name, their unique Access ID, their Access Password, and your relationship to them.
IMPORTANT NOTE: We STRONGLY suggest that you copy and paste access ID and password from the email. It is really hard to tell if it is an I, 1, or lowercase-L.
Understanding "Custody" and "Lives With" Flag
To ensure student safety and proper communication, CCSD uses specific flags in the student information system.
- Lives With: This flag should be checked for the primary household where the student resides. This address dictates school boundaries and busing.
- Custody: This flag allows a parent/guardian to access educational records and receive district communications.
- Need to change a flag? If your family situation has changed, you must contact your student's school directly to update these legal flags. They cannot be changed by parents inside the portal.
Troubleshooting Access IDs & Passwords
If you are trying to create an account or add a student and the system is rejecting your Access ID, check the following:
- Capitalization matters: The Access ID and Password are case-sensitive.
- Ensure your Caps Lock is off and you are typing it exactly as it appears in your email.
- O vs. 0: Double-check that you aren't confusing the letter "O" with the number "Zero."
Still stuck? If the code continues to fail, the security token may have expired. Please contact the main office at your student's school to have a new Access ID generated.
Need Help?
Parent PowerSchool Support
(435) 792-9260
Monday - Friday
7:30 am - 4:00 pm