PowerSchool Support
PowerSchool is your central parent portal for monitoring your child's academic journey. Log in to check real-time grades, attendance, test scores, and graduation progress all in one place.
New to PowerSchool?
Create an Account
If you are new to the district or have never logged in, you need to create a Parent Portal account first.
- Step 1: Locate your student's unique Access ID and Access Password. These are emailed to you from powerschool@ccsdut.org after you completed steps 1 and 2 of the registration process or you can contact the school directly for your Access ID and Password.
- Step 2: Go to PowerSchool Login Page (opens in a new window)
- Step 3: Fill in your personal information (name, email, and a password of your choice).
- Step 4: In the "Link Students to Account" section, enter your student's name, their Access ID, their Access Password, and your relationship to them.
View More Detailed Instructions Here (opens in a new window)
Forgot Password or Username
If you are locked out, you can reset your credentials automatically.
- Step 1: Go to the PowerSchool Login screen.
- Step 2: Click the Forgot Username or Password? link located just below the login boxes.
- Step 3: Enter the email address associated with your account.
- Step 4: Check your email inbox (and spam/junk folder) for a reset link.
Note: The reset link expires quickly. If it doesn't work, submit a new request.
Setting Up Mobile App
The PowerSchool mobile app is great for quick checks on grades and attendance.
- Step 1: Download the "PowerSchool Mobile" app from the Apple App Store or Google Play.
- Step 2: When prompted, enter the Cache County School District Code: GPGB.
- Step 3: Log in using your established Parent Portal username and password.
Tip: You must create your account on a web browser first before the mobile app will work.
Update Contact Info
It is critical to keep your phone numbers and emergency contacts up to date so you receive district alerts.
- Step 1: Log in to PowerSchool on a web browser.
- Step 2: Select the student you wish to update by clicking their name at the top.
- Step 3: Click on [Insert exact name of your demographic update form, e.g., Year-Round Update or Demographic Update] in the left-hand menu.
- Step 4: Update your phone numbers, emails, and emergency contacts, then click Submit.
Additional Tools
Viewing Student Reports & Test Scores
Important Update
We are currently switching to a new system for saving and viewing student documents (such as report cards and state test scores).
Because we are moving over 1.5 million documents throughout the summer, both systems are active right now. You may need to look in both places depending on what you are trying to view:
- For older report cards and previous test scores: Please use our legacy system (FileBound).
- For recent and newly uploaded spring test scores: Please use our new system (DocumentLOK).
Please use the appropriate guide below to view your child's documents:
Two Way Messaging
Accessing Messages
- App: Download PowerSchool Mobile (App Store/Google Play).
- District Code: GPGB
- Login: Use your PowerSchool parent credentials.
- Where: Tap the More icon at the bottom → Messaging.
Key Guidelines
- Parents: Can only initiate messages to the teacher. You can reply to others once they message you first.
- Students: Cannot initiate messages; can only reply to received ones.
- Search: Search the inbox by contact or group name.
How to Send/Reply
- Select: "New Message" (Parents) or tap an existing thread.
- To: Enter the name and select from results.
- Compose: Type in the Enter message field.
- Attach: Use the Attach file icon for documents.
- Send: Tap the Send icon (arrow).
SafeArrival - Absence Reporting
You can easily report your child's absence in advance using one of three ways:
- App: SM Home Mobile App
- Website: SchoolMessenger Website
- Phone: Call toll-free at 1-888-261-3749
Automated Absence Alerts
If your child is marked absent and you haven't notified the school, you will receive automated alerts:
- When: Alerts begin at 8:30 AM (Secondary) or 9:35 AM (Elementary).
- Initial Alert: You will receive a text, email, and push notification. You have 5 minutes to verify the absence using the app or website.
- Follow-Up Call: If you don't reply within 5 minutes, you will receive an automated phone call to verify the absence.
Tip: Always report absences in advance using the app or website to avoid automated calls!
MyPowerHub for Parents and Students
Inside PowerSchool, you will use MyPowerHub—an easy, mobile-friendly dashboard that brings your student's school life together. With MyPowerHub, you can:
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Stay Informed: Keep up with class, school, and district announcements in a simple, interactive newsfeed.
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Report Absences: Quickly notify the school of upcoming absences using the built-in SafeArrival tool.
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Access Quick Links: Jump straight to helpful district resources, like SchoolCash Online or your student’s Google login.
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Complete Paperwork: Easily fill out required annual forms, handle registration tasks, and update your emergency contact info directly within the portal.
Add a Student to an Existing Account
If you already have a parent account but need to add another child (like an incoming kindergartener), you do not need a new account.
- Step 1: Log in to your existing PowerSchool account on a web browser (not the app).
- Step 2: Click on Account Preferences on the left-side menu.
- Step 3: Click on the Students tab at the top.
- Step 4: Click the Add button.
- Step 5: Enter the new student's name, their unique Access ID, their Access Password, and your relationship to them.
IMPORTANT NOTE: We STRONGLY suggest that you copy and paste access ID and password from the email. It is really hard to tell if it is an I, 1, or lowercase-L.
Managing School Messenger Notifications
Cache County School District uses SchoolMessenger to send attendance alerts, weather closures, and general announcements. You can customize how you receive these.
- To change your preferences: Log in to the PowerSchool web portal, click on the SchoolMessenger link on the left-hand menu, and select the Preferences tab.
- Opting into Text Messages: If you are not receiving texts, you may need to opt in manually. Text "Y" or "Yes" to 67587 from the mobile number on file in your PowerSchool account.
- Opting out of Phone Calls: To stop receiving automated phone calls, you can press 5 during any pre-recorded message to be removed from that specific call list (e.g., General Announcements).
Note: You cannot opt out of emergency broadcast calls.
Understanding "Custody" and "Lives With" Flag
To ensure student safety and proper communication, CCSD uses specific flags in the student information system.
- Lives With: This flag should be checked for the primary household where the student resides. This address dictates school boundaries and busing.
- Custody: This flag allows a parent/guardian to access educational records and receive district communications.
- Need to change a flag? If your family situation has changed, you must contact your student's school directly to update these legal flags. They cannot be changed by parents inside the portal.
Troubleshooting Access IDs & Passwords
If you are trying to create an account or add a student and the system is rejecting your Access ID, check the following:
- Capitalization matters: The Access ID and Password are case-sensitive.
- Ensure your Caps Lock is off and you are typing it exactly as it appears in your email.
- O vs. 0: Double-check that you aren't confusing the letter "O" with the number "Zero."
Still stuck? If the code continues to fail, the security token may have expired. Please contact the main office at your student's school to have a new Access ID generated.
Need Help?
Parent PowerSchool Support
(435) 792-9260
Monday - Friday
7:30 am - 4:00 pm