We know that using PowerSchool can be daunting for parents, but using it doesn’t have to be overwhelming! We’ve created this page to guide you through common tasks and provide the resources you need to navigate the platform with ease.
Before setting up your PowerSchool Parent Account, you will need to know the Access ID and Access Password for your student.
If your student is new to the district and you have completed Steps 1 and 2 of the registration process, you should have received an from powerschool@ccsdut.org with the Access ID and Access Password for your student. (Click here to review the registration steps.)
You can also call the school where your child will attend and ask for the Access ID and Access Password to be sent to you.
How to Set Up Your PowerSchool Parent account:
If you already have a PowerSchool Parent account, expand the section below to "Add a Student to and Existing Parent Account."
Step 2: Click the Create Account button on that same screen.
Step 3: Enter your information including the email address where you would like all of your PowerSchool information sent.
Please note that you will receive an error if you choose a username that already exists and so you may need to choose a different one if that happens.
Step 4: Enter the Student’s name, Access ID, and Access Password.
(If you do not have the Access ID or Access Password, please call the school and the school can email them to you or give them to you over the phone.)
IMPORTANT NOTE 1: We STRONGLY suggest that you copy and paste the access ID and password from the email. It is really hard to tell if it is an I, 1, or lowercase-L. So many people get frustrated and enter them incorrectly. It is so much easier if you just copy and paste.
IMPORTANT NOTE 2: We also suggest that if you have multiple students that you are adding, just line ONE student only. After your account is created, then proceed to attach the remaining students to your account (after logging in) by clicking on Account Preferences. (Those instructions can be found in the next section below "Add a Student to and Existing Parent Account.")
Step 5: Scroll down to the bottom and click the “Enter” button.
Step 6: You will be notified that an email verification was sent to the email address you entered.
In the email, click on the link in the middle and it will take you right into your PowerSchool parent account for the student whose Access ID you used.
Congratulations! You are ready to use your PowerSchool Parent Account!
If you have an existing PowerSchool Parent Account and need to add a new student to that account, you will need to know the Access ID and Access Password for your student.
If your student is new to the district and you have completed Steps 1 and 2 of the registration process, you should have received an email from powerschool@ccsdut.org with the Access ID and Access Password for your student. (Click here to review the registration steps.)
You can also call the school where your child will attend and ask for the Access ID and Access Password to be sent to you.
How to add a new student to your PowerSchool Parent Account:
If you do not have a PowerSchool Parent Account, expand the section above to see how to "Set Up a New Parent Account."
Step 1: Go to the website: https://powerschool.ccsdut.org/public/ and login to your PowerSchool Parent Account. (Please use a computer for this process. It is much easier than using the App.)
Step 2: Click on the “Account Preferences” link from the left menu.
Step 3: Click on the “Students” tab.
(NOTE: On the “Profile” tab, you can change your email, username, or password should you ever need to.)
Step 4: Click on the “Add” button on the right.
Step 5: Enter the Student’s name, Access ID, and Access Password.
IMPORTANT NOTE: We STRONGLY suggest that you copy and paste access ID and password from the email. It is really hard to tell if it is an I, 1, or lowercase-L. So many people get frustrated and enter them incorrectly. It is so much easier if you just copy and paste.
Step 6: Click the OK button when you have entered one student. You will see that those changes have been saved.
Step 7: Repeat this process for any additional students you need to add.
When you are in your PowerSchool Parent Account, all of the first names of your students will show up across the top blue bar. They work like tabs. You click on the name for which child you would like to access PowerSchool information.
If you cannot remember the username and/or password for your PowerSchool Parent Account, please do any the following which apply:
Forgot Username
Step 1: To recover your PowerSchool Parent Account username when you cannot remember it, click on the “Forgot Username or Password” link at the bottom of the Sign in Page.
Step 2: Click the “Forgot Username?” tab and enter the email address associated with your PowerSchool Parent account in the email box.
Step 3: An email will be sent to that address with your PowerSchool Parent Account Username. If you have also forgotten your password, follow those steps after you have your username.
Forgot Password
Step 1: To recover your PowerSchool Parent Account password when you cannot remember it, click on the “Forgot Username or Password” link at the bottom of the Sign in Page.
Step 2: Click the “Forgot Password?” tab and enter the username email address associated with your PowerSchool Parent account in the corresponding boxes.
Step 3: An email will be sent to that address with a link for you to use to reset your password. Reset your password and then you will have your username and password to login to your PowerSchool Parent Account.
Broadcast Messages from Schools via SchoolMessenger
SchoolMessenger is the system that send broadcast messages to parents and students via phone, email, and/or SMS text. Parents with PowerSchool Parent accounts can access the SchoolMessenger Website by logging in to the PowerSchool Parent Portal and then clicking on the SchoolMessenger link at the bottom of the left navigation. But, there is also a SchoolMessenger App that is available for convenient download.
Click here to learn more about SchoolMessenger and how to set up your preferences.
Step 2: You will see tabs at the top with your child(ren)'s name(s). Choose the child at the top for whom you would like to see the school related messages:
Step 3: Scroll down until you find the "School Messenger" icon and link. Click on it.
Step 4: Your SchoolMessenger inbox will display.
The inbox shows all the messages sent to you regarding this student. The subject of the email will be listed as well as the start of the message. Icons will indicate whether the message was an email, text message, and/or phone call. It will indicate who sent the message and when it was sent.
Clicking the message will display the message that was sent. Click on the tab for the type of message you would like to view.
NOTE: If this is your first time clicking the icon, you may receive some prompts asking if it is okay to call specific phone numbers. Select Yes or No depending on what you would like to do. It also may ask you to verify that you are associated with the various contacts for which you are associated. If you are associated with those contacts, click yes. If not, please contact the school and have them update your contact associations.
This system works similar to other inboxes. You can read, search, filter, and delete messages as desired.
There are several ways to opt out of receiving messages from SchoolMessenger, Cache County School District's broadcast message system.
PowerSchool Parent Portal- Use this option to change any of your SchoolMessenger settings.
If you have opted out previously, you can use this to opt back in.
(This option requires a PowerSchool Parent Account. Expand the section above "Set Up a New Parent Account" for instructions on how to set up a PowerSchool Parent account.)
Parents can stop receiving broadcast messages by logging in to the PowerSchool Parent Portal and updating their SchoolMessenger settings.
Step 2: Click on the name of the child at the top for which you would like to view the contact information:
Step 3: Scroll in the left navigation until you find the link to SchoolMesssenger and then click on it.
Step 4: In the upper right corner, you should see your initials in a circle. Click on them and then select "Preferences"
Step 5: The various types of broadcasts in SchoolMessenger will display.
IMPORTANT: Cache County School District will NOT send any "emergency" messages. All messages will either be "General" or "Attendance". Snow days, school closures and other school information will all be sent as "General" messages. "Attendance" messages include messages when your child misses school or has a low or negative lunch balance. At this time, we are not sending "Survey" message types. Any surveys will be sent through the "General" message avenue.
Click on the tile for which you would like to change your message preferences. We strongly suggest you do not opt-out of general messages so you will alerted of school closures.
Step 6: You will see the check marks next to the options for text and email. Uncheck it to stop receiving messages in the modality. Check it to start receiving messages in that modality. Click Save when finished.
Phone Call Opt-out or Opt-out
To opt-out of receiving phone calls, press the number 5 while listening to a message and it will guide you through the steps to unsubscribe from phone calls. If you want to start receiving calls again, you will need to call the PowerSchool team at 435-792-9260 to have the opt-out removed.
Text Message Opt-in or Opt-out
To make sure your phone number is opted-in to receive SMS text messages from SchoolMessenger, text "Y" to 67587. You will also want to make sure that your phone number is listed correctly in PowerSchool for your child. Scroll down and expand the section "Viewing Your Child's Contacts in PowerSchool" to learn how to view the contacts for your child.
To opt-out of SMS text messages from SchoolMessenger, text "STOP" to 67587.
Email Opt-out
Each email you receive from SchoolMessenger will have an unsubscribe option. Click that link to unsubscribe. If you want to resubscribe, you will need to call the PowerSchool team at 435-792-9260 to have the opt-out removed.
Still need help?
Call 435-792-9260 or email PowerSchool@ccsdut.org. When emailing, be sure to include your name, all of your children's names and what schools they go to, which numbers or emails you would like to have opted out or opted in.
If you are not receiving messages from our broadcast message system, called SchoolMessenger, please do the following.
How to Check Your Message Settings:
Step 1: Validate that the contact settings are correct for EACH of your children. Scroll down and expand the section "Viewing Your Child's Contacts in PowerSchool" to learn how to view the contacts for your child.
Check the phone numbers and email addresses and make sure they are correct.
Check the contact flags and be sure the “custody” and “lives with” flags are checked correctly.
Step 2: If you have not already opted-in to receive text messages, text “Y” to 67587 so you can opt in to receive text messages. (Click here to read more about opting in.)
Please contact your child's school if you have any further questions.
SafeArrival is the district’s alert system designed to enhance student safety and improve the attendance process. Parents can report absences in advance through the SM Home Mobile App,SchoolMessenger Website, or a toll-free phone line (1-888-261-3749).
SafeArrival Notifications:
If a child is marked absent by a teacher and the parent has not verified the absence with the school or in the SchoolMessenger system, the following will occur:
Parents will receive notifications via push notifications, email, and text.
Notifications will begin at 8:30 AM for secondary schools and 9:35 AM for elementary schools.
Parents will have five minutes to verify the absence by using the app or website.
If no reason is provided, phone calls will follow allowing the parent to select the reason for the absence over the phone.
Quick Tips for Parents:
Report absences in advance whenever possible to avoid notification calls.
Use the app or website for quicker, more convenient absence reporting.
Once you enter the link, you will be directed to the PowerSchool login page to authenticate and then be taken to MyPowerHub.
You can enter this link in your phone's browser or on a computer and it will adjust based on the technology. Please bookmark it because you will want to use it often.
Step 1: To view all of the Contacts associated with your child, please log in to the PowerSchool Parent Portal using a computer or browser on your phone. (Not using the PowerSchool App.)
Step 2: After you have logged in to the parent portal, click on the name of the child at the top for which you would like to view the contact information:
Step 3: Click on the Forms link on the left navigation.
Step 4: Under the Information Only header, look for the form called "Contacts for Child" and click on that link.
Step 5: You will see a list of all of the contacts associated with that child and their contact information.
Step 6: If you need to make any changes to the contacts shown on that page, please return to the Forms link in the PowerSchool Parent Portal and complete and submit the "CCSD Update 3 - Parent and Emergency Contact Information" form.
If you need to change any of your own contact information, click on the SwiftK12 link at the top of the PowerSchool Parent Portal and make those changes there.
There are two ways you can request for the school to update the parental and emergency contacts for your child.
Option 1
The first and easiest way is to call the school and have the secretary or registrar update your contacts on the spot.
Option 2
If you would rather submit a form online, you can complete the following steps:
Step 1: Using the website https://powerschool.ccsdut.org/public (not using the app), log into your Parent PowerSchool account. (Again, please use a browser for this, not the App.)
Step 2: Inside the Parent Portal for PowerSchool you will see your child(ren)'s name(s) at the top of the screen. Click the tab for the child for whom the contact information should be updated.
Step 3: Click on Forms in the left navigation.
Step 4: Click on the form “CCSD Update Form - Parent and Emergency Contact Information” from the list of forms. This will take you to the form itself.
Step 5: The top section of the form gives the instructions for filing out the form. Be sure to read them carefully.
Step 6: You can add, edit, and remove six contacts per form. You indicate which type of change you are asking for for each contact by clicking the associated button.
Step 7: Continue to fill out the necessary information for each contact you wish to add, edit, or remove
Step 8: When you have entered all of the information for all of the updated contacts, click the “Submit” button at the bottom to submit the form.
It will take a couple of days for the schools to make these changes. View your contacts and if you do not see the changes made in the next two days, please call the school and let them know you submitted the update contacts form. They may have missed it.
Step 1: Using the website https://powerschool.ccsdut.org/public (not using the app), log into your Parent PowerSchool account. (Again, please use a browser for this, not the App.)
Step 2: Inside the Parent Portal for PowerSchool you will see your child(ren)'s name(s) at the top of the screen. Click the tab for the child for whom the contact information should be updated.
Step 3: Click on Forms in the left navigation.
Step 4: On the right side of the form, it will indicate the status of the form.
When you open the form, it will also show the status of the form at the top...
Step 5: Click on the "Pending" or "Approved" or "Rejected" to display the pop-up box. In the drop-down, choose the form you submitted to view the data you submitted and then click Load Responses.
Step 5: You will see what has been submitted. If a form has been sitting at the pending stage for a few days, please contact the school and ask that they go in and update the information.
Step 2: Click on the student's name at the top for whom you want to view the documents.
Step 3: In the left navigation, scroll to the bottom and click on Student Documents.
Step 4: You will see the button to access the student documents. Click on the Student Documents Button.
Step 5: In a new tab in the browser, the files available are shown. Use the left navigation to go through the available folders and files. The top level will look something like this:
The folder names will vary from student to student, depending on what documents are available.
Clicking on folders will take you to sub-folders and/or files.
Folders have the yellow folder icon:
Files have the document icon:
When you get to the file level, you can click on the name of the file to view the corresponding document.
The folder names and file names should be self-explanatory as to what each contains.
Important notes:
Sometimes errors occur. If you find that you are seeing documents for the wrong student, please notify the school and let them know. They can fix this error.
Elementary schools do not generate report cards.
Test score documents are not available for 2019-20.
Documents cannot be viewed on the PowerSchool app, only through the PowerSchool website.
Parents and students can view the student's graduation progress in the PowerSchool Parent/Student Portal. This is helpful as students register for classes in high school. Please note that the graduation progress can only be viewed for students in grades 9-12. Students in grades lower than 9 do not have a graduation plan so there is no graduation progress.
How to view the graduation progress screen in the PowerSchool Parent Portal:
Step 1: Log into the Parent Portal using a browser (not in the PowerSchool App). We suggest you login using Chrome or Firefox to log in to the Portal.
Step 2: You will see tabs at the top with your child(ren)'s name(s). Choose the child at the top for which you would like to update the contact information:
Step 3: Click the "Grade History" button in the left navigation.
Step 4: The grade history screen will show all of the final grades earned for the year thus far. There is a tab for each year. The Graduation Progress button is shown at the bottom of that page. Click the button to view the graduation progress.
Step 5: The graduation progress displays showing the credit earned and the credit required for graduation. It also shows what is needed for graduation.
Click here to view a document that explains this process in more detail. It also describes all of the various graduation plans and what the colors mean.
If you have any questions about the graduation progress, please contact your student's counselor at the school.
Powerschool Mobile App
PowerSchool also provides an app for the parent portal. The app does not have all of the capabilities of PowerSchool's web version, but parents can keep up with their student's academic progress nicely using the PowerSchool app.
NOTE: You must set up your PowerSchool Parent account using the web version of PowerSchool BEFORE you can use the app. (It does require you to sign in to that account.)
To get the app on your device, search for the "PowerSchool Mobile" app in the Google Play or Apple App store. Be sure the icon looks like the graphic below.
Install the app according to your phone instructions. Log in to the app using your PowerSchool Parent account and password. When you are prompted for the district code, it is GPGB.
Familiarize yourself with the app’s features, and start accessing valuable insights into your child’s educational journey.
You will want to enable notifications in the app if you want to receive the attendance and grade change notifications. By default they are set to notify, but parents can change them. If you are a parent, they can be found in the More Menu under Account.
