Troubleshooting Support

Click on the "Forgot your password?" link to reset your password. A temporary password will be sent to the email address registered with your account.

Contact your school to confirm your student's details (sign-up criteria) match exactly with what was entered in your school's reports.

Each school creates its own items for purchase and assigns them to students. Once assigned, they will appear online under the student's tab.

KEV Group's top priority is to keep your personal information safe. Go to https://helpdesk.supportschoolcashonline.com and see their Security Policy and Privacy Policy.

Visit School Cash Online's helpdesk at www.helpdesk.supportschoolcashonline.com.

• You require a refund for items purchased on School Cash Online.
• When adding to the cart, the item displayed prevents you from completing your purchase correctly.
• You made a purchase on an item incorrectly and want to change your order.
• You are missing items that you thought were available to purchase. Items are created by the school and School Cash Online displays those items for parents to purchase.