FAQs about School Cash Online

School Cash Online is a safe, simple and secure way for parents to pay for registration fees, activity fees, field trips, yearbooks, spirit wear, agendas, athletic fees, and more. 

Keeping your personal information safe is a priority. School Cash Online will never contact you by phone, email or mail to ask you to divulge confidential information. School Cash Online does not share any of your personal information with any third party. The software does not store your payment information on the web server or any computers or other devices. 

School Cash Online has partnered with industry-leading data centers and financial institutions to ensure that banking information is transmitted safely and securely. The website is certified as compliant with Payment Card Industry (PCI) Data Security Standard (DSS). This ensures that all information is appropriately encrypted and not transmitted outside a PCI-safe environment. 

It is important to note that although School Cash Online facilitates the transactions as a service provider, it is the tier one chartered banking partners, and not School Cash Online, that send money from parents to the school via a secure industry leading electronic funds transfer (EFT) process. In addition to PCI compliance, School Cash Online transmits data using HTTPS (secure internet protocols), and has established internal risk protocols that are constantly improving based on new technology. 

Your email address is used for the following: 

• to log you in to the system 
• to send you receipts for payments made 
• to send notifications of school items for purchase 
• to send reminder emails 
• to send notifications when payments are rejected if applicable 

These are the only messages you will receive from the School Cash Online system. 

When signing up for School Cash Online, you should receive an email with a verification link that must be used to activate your account. If you did not receive an email, please check your junk mail or "Spam" folder. 

Yes. School Cash Online is designed for parents/guardians to have individual accounts. The student can be added to a maximum of five different accounts. Once a field trip or activity has been purchased, it will disappear from the other account(s) to avoid duplicate purchases. 

Please ensure the legal name of your child is used when attempting to attach your child to your account. Use the information the school has on file from registration. If your district requires you to put in a birth date, this must contain numbers in the format of mm/dd/yyyy. All fields must contain two to four numbers including zeros where appropriate e.g. 01/21/2010 for January 21, 2010. 

No. If the student is moving to another school within your school district, the items for the student will automatically be updated to reflect the new school. If the student is moving to a different school district, the student will be de-activated from School Cash Online. 

Yes! You can and should still register for School Cash Online even if you are not ready to make online payments. School Cash Online can be used as a great way to keep up to date on what is happening at your child’s school. 

When school staff add items to your child’s profile, e-mail notifications will be sent to the account holder. Please verify that you wish to accept email notifications by clicking “My Account” and “Manage Email Notifications”.

Each school creates items for purchase and assigns them to students. Once assigned, they will appear in the Student “Items” tab in School Cash Online. Please contact your school office if you do not see an item. 

You can purchase multiple items at once. 

Payments can be made by Credit Card (Visa or Mastercard) or echeck. For security reasons, School Cash Online does not store credit card information. Payment information must be entered at each checkout. 

If you paid for an item that your child no longer requires and you would like a refund, please contact the main office at your child’s school. If you paid by credit card, the funds will be transferred back onto your credit card electronically. 

Refunds will be available if the product or service is canceled or at the school’s discretion. For refund inquiries, please contact the school office staff directly. Please do not contact the School Cash Online helpdesk. Refunds may take up to four days to be processed. 

Once an item is paid for, you will receive confirmation. A receipt will be sent to the account holder by email. Electronic receipts are stored in the “Payment History” tab.